We're here to help

Questions about faucet claims, withdrawals or your account? Reach out through any channel below — we usually reply within 24 hours.

Email support

[email protected]

Telegram support

@OctoNetwork

How to report an issue

Help us help you faster

• Describe your problem as precisely as possible — what you were doing, what happened, and what you expected instead.
• Attach a screenshot if you can — it often makes the issue immediately clear.
• Include your account email or UID so we can look into your account right away.

Tip: For the fastest response, contact us on Telegram — wait times are significantly shorter than email.